Set up the package on the job
Open any job ticket and the Shipping section is right inside it. Confirm the line items going in this package, the ship-to address, and the package dimensions and weight.
What to do
On the job, check the line items going into this package, verify the Ship To address, then enter Length, Width, Height, and Weight. Click Get Shipping Rates.
Why it matters
All the data you need to ship is already on the ticket — customer, contents, address. You're confirming, not re-entering.
Pick a rate and purchase the label
Live rates from your enabled carriers appear instantly. Pick the service that fits — fastest, cheapest, or somewhere in between — and buy the label in one click.
What to do
In Select Shipping Method, pick a rate (UPS Ground, USPS Ground Advantage, etc.). Click the green Purchase Label button. The label is generated and attached to the job.
Why it matters
No alt-tabbing to a carrier's website. Live multi-carrier rates means you always pick the best option for the customer's deadline and budget.
Print the packing slip
Each package has its own printable packing slip with ship-from / ship-to addresses, order info, line items, and a packing checklist.
What to do
Click Packing Slip on the package. The slip opens in a new tab — print it and tuck it into the box.
Why it matters
The checklist at the bottom (items wrapped, label attached, sealed) prevents the small mistakes that turn into customer service calls later.
Notify the customer & track
Once shipped, the package moves to the Shipped tab on the job. Tracking number, cost, and ship-to are all visible. One click emails tracking to the customer.
What to do
On the Shipped tab, click the green Email Tracking to Customer button. The customer gets the tracking link automatically.
Why it matters
"Where's my order?" calls drop sharply once customers see proactive tracking. The job ticket holds the full shipping history for any future questions.
Shipping is automated 📦
Last walkthrough — Shop Settings, where you connect integrations and tune your defaults.